A fulfillment policy is primarily for an online store; it specifically outlines how orders are processed, packed, shipped, and delivered to your customers.
- Order processing time: How long it takes to pack and ship.
- Shipping methods: Carriers used and delivery options.
- Availability: What happens if an item is out of stock.
- Delays: How delays are communicated or handled.
- Returns/cancellations: Basic terms for unfulfilled or undelivered orders.
You can also create a fulfillment policy for a content based website as an alternative to a “terms of service” and “privacy policy” page where you mention how digital products are delivered and accessed, payment fees, refunds, how user data is managed and any information regarding modifications to your legal pages.