If you have an online store where you’re shipping goods to your customer then you must create a shipping policy page the outlines what to expect when someone makes a purchase decision from you and orders from your store.
How long will the shipping take? Where are the goods shipped from? What about tracking orders? What happens if the carrier damages the goods?
Specifically include things like:
- Shipping costs: Clearly state rates or if it’s free.
- Delivery times: Provide estimated timeframes (e.g., 3-5 business days).
- Shipping locations: List countries or regions you ship to.
- Order processing: Mention how long it takes to process orders (e.g., 1-2 business days).
- Carriers: Name the shipping services used (e.g., USPS, FedEx).
- Tracking: Explain if/how customers can track orders.
- Lost/damaged items: Briefly outline your policy (e.g., contact us within 14 days).
A shipping policy helps set expectations and is a perfect page combo with your refund policy.